All products purchased through www.juvasa.com may be returned (labels are EXCLUDED, as indicated during the purchase), in accordance with the following conditions:
- The customer has the right to cancel the purchase within a maximum period of 14 calendar days from the date of delivery of the goods without justification.
- The maximum period for the return is 30 days from receipt of the order.
- The customer must communicate their intention to return the product(s) purchased by means of an unequivocal statement to the attention of the Customer Service Department email@example.com or to the following address: V JUVASA SL, Av Andalucía s/n 41701, Dos hermanas (Seville), requesting the return of the product(s).
- The products must be returned correctly protected, in their original packaging, in perfect condition with all the accessories and documentation.
- The return must be made via the transport agency of your choice to our address at Avenida de Andalucía s/n, 41700 Dos Hermanas, carriage paid (you will pay the return costs), within a maximum period of 14 days from the date you received the order for withdrawals, and 30 days for returns. You can use the attached form.
- Once the material has been received at our facilities and its condition has been verified, we will e-mail you requesting for your account number.
- After receiving this information and in case of withdrawals, we will refund all payments received, including delivery costs, using the same means of payment used for the purchase.
- If the return is made within 30 days of receipt of the order, a credit will be issued only for the amount corresponding to the products.
- The refund will be made within approximately 72 hours.
- A penalty will be applied if the returned items are not in perfect condition and in the same original packaging.
- The right of withdrawal shall not apply in the following cases:
Sealed goods which are not suitable for return, for reasons of health protection or hygiene, and which have been unsealed after delivery.